Ordering Information and Policies
The current turnaround time for orders to ship out is 6 business days. Please allow several additional days for delivery unless you select overnight shipping at checkout.
The customer is responsible for double checking the shipping address before submitting the order. We will gladly ship to a gift recipient (and include a gift note -- just let us know what you'd like to say!) but please check and double check the shipping address as changes cannot be made after the order is submitted.
Packages that are shown as delivered in the USPS tracking system but are "not received" are your responsibility to track down. Please check with other members or your household, your neighbors, your back porch, even the inside of your garage (that really happened once!) Packages that are lost by the USPS will be replaced after 30 days of non-movement in the USPS tracking system.
Personalized orders are non-refundable. Please make sure all the information is correct (name, size, colors) before submitting your order. A replacement will be sent if there is an error made on our part.
NC residents are subject to NC sales tax.